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FAQS

New Members

After signing up, when can I expect to receive my membership?

Memberships renewed between October and November will be mailed out in December. You will receive an email confirming the lodgement of your pack and your pack will arrive within 10 working days of that lodgement email. Memberships renewed after December are mailed out within 10-12 business days.

 

How will I know if my membership application has been received/processed?

You will receive an email confirmation within seven days of your application form being processed successfully.

 

How do I find out my membership number?

Your membership number is located on the back of your membership card. This can be used to log in to your My Kangaroos account.

Also located on your membership card is your barcode number. This is a 12 digit number which needs to be provided to ticketing outlets when upgrading to a daily reserved seat.

 

Does the North Melbourne Football Club offer a companion card service?

The AFL is an affiliate of the Companion Card program that exists in some states. It agrees to provide an admission ticket for the cardholder's companion at no charge. This includes reserved seats if a reserved seat is purchased by the person requiring a carer (Companion Card must be shown before purchase). The complimentary membership issued to a carer/companion should be held in the account/name of the person for whom care is being provided.

 

Who qualifies as a junior member?

Junior members must be 14 years or younger as of 1 January 2018 to be eligible to purchase a Junior ticketed membership. If they turn 15 before this date, they will need to purchase a Youth or Concession membership.

 

Who qualifies as a concession member?

In order to apply for a concession membership, you will be required to provide photocopy evidence of your concession status. Valid concession types include a stamped, receipted 2018 enrolment form from an appropriate educational institution or a 2018 student card, clearly identifying the member as a full-time student for the entire season. Aged, single parent or disability pension card, veteran affairs card and TPI are also accepted forms of concession.

All other concession types, including Health Care Cards, are not an accepted form of concession for membership. Students who choose to renew their membership at the adult rate will be required to lodge their student discount refund request by close of business on April 30, 2018. Refund requests received after this time will not be accepted.

 

What is the payment plan?

The North Melbourne Football Club makes being a member simple, easy and affordable by providing an automatic annual renewal without you having to lift a finger. Using a credit card you can pay either in monthly instalments or in one lump sum. Each year your membership will automatically roll over, saving you the hassle of filling in forms. Prior to your membership automatically renewing each year, you will be advised of any changes to give you the chance to opt out, change your package and/or personal details changes.

Monthly:
10 monthly payments are offered for each membership year. Your monthly payment is simply your membership cost divided by 10. Payments commence on October 23, 2017 and continue on the 21st* of each month with the final payment on July 23, 2018. You can join the monthly payment plan at any stage however a catch-up payment will be required.

Upfront:
One lump sum payment on October 23, 2017

*Should the 21st fall on a weekend, the instalment will be deducted on the next business day

 

Can I upgrade my membership during the season?
Upgrades can be made throughout the season. To enquire about upgrade options, contact Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au.
 

 

Are the membership prices discounted if I renew after the season starts?

There are no discounts on membership packages if purchased after the season starts. We encourage members to purchase membership packages prior to the start of the season to receive the full membership benefits.
 

 

What is a family membership?
An Access Family membership consists of two (2) adults and up to four (4) juniors at no additional cost. A Family Reserved Seat membership consists of two (2) adults and two (2) juniors. Reserved Seat Family memberships can hold up to four (4) juniors, however additional costs apply for the additional juniors.

  • After signing up, when can I expect to receive my membership?

    Memberships renewed between October and November will be mailed out in December. You will receive an email confirming the lodgement of your pack and your pack will arrive within 10 working days of that lodgement email. Memberships renewed after December are mailed out within 10-12 business days.

  • How will I know if my membership application has been received/processed?

    You will receive an email confirmation within seven days of your application form being processed successfully.

  • How do I find out my membership number?

    Your membership number is located on the back of your membership card. This can be used to log in to your My Kangaroos account.

    Also located on your membership card is your barcode number. This is a 12 digit number which needs to be provided to ticketing outlets when upgrading to a daily reserved seat.

  • Does the North Melbourne Football Club offer a companion card service?

    The AFL is an affiliate of the Companion Card program that exists in some states. It agrees to provide an admission ticket for the cardholder's companion at no charge. This includes reserved seats if a reserved seat is purchased by the person requiring a carer (Companion Card must be shown before purchase). The complimentary membership issued to a carer/companion should be held in the account/name of the person for whom care is being provided.

  • Who qualifies as a junior member?

    Junior members must be 14 years or younger as of 1 January 2018 to be eligible to purchase a Junior ticketed membership. If they turn 15 before this date, they will need to purchase a Youth or Concession membership.

  • Who qualifies as a concession member?

    In order to apply for a concession membership, you will be required to provide photocopy evidence of your concession status. Valid concession types include a stamped, receipted 2018 enrolment form from an appropriate educational institution or a 2018 student card, clearly identifying the member as a full-time student for the entire season. Aged, single parent or disability pension card, veteran affairs card and TPI are also accepted forms of concession.

    All other concession types, including Health Care Cards, are not an accepted form of concession for membership. Students who choose to renew their membership at the adult rate will be required to lodge their student discount refund request by close of business on April 30, 2018. Refund requests received after this time will not be accepted.

  • What is the payment plan?

    The North Melbourne Football Club makes being a member simple, easy and affordable by providing an automatic annual renewal without you having to lift a finger. Using a credit card you can pay either in monthly instalments or in one lump sum. Each year your membership will automatically roll over, saving you the hassle of filling in forms. Prior to your membership automatically renewing each year, you will be advised of any changes to give you the chance to opt out, change your package and/or personal details changes.

    Monthly:
    10 monthly payments are offered for each membership year. Your monthly payment is simply your membership cost divided by 10. Payments commence on October 23, 2017 and continue on the 21st* of each month with the final payment on July 23, 2018. You can join the monthly payment plan at any stage however a catch-up payment will be required.

    Upfront:
    One lump sum payment on October 23, 2017

    *Should the 21st fall on a weekend, the instalment will be deducted on the next business day

  • Can I upgrade my membership during the season?
    Upgrades can be made throughout the season. To enquire about upgrade options, contact Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au.
     

  • Are the membership prices discounted if I renew after the season starts?

    There are no discounts on membership packages if purchased after the season starts. We encourage members to purchase membership packages prior to the start of the season to receive the full membership benefits.
     

  • What is a family membership?
    An Access Family membership consists of two (2) adults and up to four (4) juniors at no additional cost. A Family Reserved Seat membership consists of two (2) adults and two (2) juniors. Reserved Seat Family memberships can hold up to four (4) juniors, however additional costs apply for the additional juniors.

Current Members

General membership enquiries

When can I expect my membership to arrive?
Memberships renewed between October and November will be mailed out in December. You will receive an email confirming the lodgement of your pack and your pack will arrive within 10 working days of that lodgement email. Memberships renewed after this time get mailed out within 10-12 business days.

 

What is included in my membership pack?
Membership packs will include:

- member cap or scarf*
- a lanyard
- ticket wallet
- bumper sticker
- fixture magnet.

* Members living in VIC can collect their cap or scarf at our home games at Etihad Stadium.
* Members living interstate will receive their cap or scarf in their membership packs.

 

What do I do if my membership pack is lost or stolen?
Lost or stolen membership cards will be charged a fee of $10 for a replacement. This can be ordered by contacting Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au.

 

Can I upgrade my membership during the season?
Upgrades can be made throughout the season. To enquire about upgrade options, contact Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au.

 

How do I fix errors on my membership card?
If your name or consecutive years of membership is printed incorrectly on your membership card please contact Membership Services on 1300 KANGAS (1300 526 427).

A new card will usually be issued within 10 working days. If your membership card does not arrive in time for a game, please contact Membership Services on 1300 KANGAS (1300 526 427) or visit the membership hub outside Gate 5 at the game.

 

How do I find out my membership number?
Your membership number is located on the back of your membership card. This can be used to log in to your My Kangaroos account.

Also located on your membership card is your barcode number. This is a 12 digit number which needs to be provided to ticketing outlets when upgrading to a daily reserved seat.

 

How do I change my personal details?
Members are able to update personal details online using their MyKangaroos account. To login click here and enter your membership number and password (password can be found on your renewal notice).

If you are unsure how to use your MyKangaroos account or cannot find your password please call Membership Services on 1300 KANGAS (1300 526 427).

AFL members with North Melbourne Club Support are required to contact the AFL Membership Department directly on 1300 722 515.

 

Reserved seating enquiries

When is the reserved seat cut off date to keep the same seat?
The cut off date to retain your existing seat is Friday, November 24 2017. 

 

How do I upgrade or change my reserved seat membership?
All existing 2017 reserved seat holders will have up until November 24, 2017 to secure the same seats for 2018. After this date we cannot guarantee that your existing seats will be available. Reserved seat holders wishing to upgrade, change or add seats will need to contact Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au at the time of renewing.

If you would like to sit with other members who have existing or new seats please make sure you request the change together. All reserved seating requests are subject to availability and will be allocated on a ‘first in best dressed’ basis.

 

Can I purchase reserved seats for away matches through the club?
No, you cannot purchase reserved seats for away matches through the club, however this can be done so through the relevant ticketing agency.

For Etihad games, please contact Ticketmaster (136 100 or www.ticketmaster.com.au).

For MCG games, please contact Ticketek (132 849 or www.ticketek.com.au).

 

Can I purchase guest passes within my reserved seating area?
No, you cannot purchase guest passes into reserved seat areas. The only exception to this are North End GA Bay members and Premiership Club members as it is a seating bay.

 

Payment Plan enquiries

What is the payment plan?
The North Melbourne Football Club makes being a member simple, easy and affordable by providing an automatic annual renewal without you having to lift a finger. Using a credit card you can pay either in monthly instalments or in one lump sum. Each year your membership will automatically roll over, saving you the hassle of filling in forms. Prior to your membership automatically renewing each year, you will be advised of any changes to give you the chance to opt out, change your package and/or personal details changes. 

Monthly:
10 monthly payments are offered for each membership year. Your monthly payment is simply your membership cost divided by 10. Payments commence on October 23, 2017 and continue on the 21st* of each month with the final payment on July 23, 2018. You can join the monthly payment plan at any stage however a catch-up payment will be required.

Upfront:
One lump sum payment on October 23, 2017.

*Should the 21st fall on a weekend, the instalment will be deducted on the next business day

 

Premiership Club enquiries

Where is the Premiership Room?
The Premiership Club Room is a Level 2 function room available to all Premiership Club and Schimma Platinum Club members.

Members can enjoy access to a private bar facility, casual dining (bookings are essential) and regular entertainment, including kid-friendly fun activities.

 

How do I purchase dining for the Premiership Room?
Dining must be purchased in advance for Premiership Club and Schimma Platinum Club members at an additional cost. Please note, when booking dining for guests it is important they have purchased and attained their guest passes allowing them access to the room on Level 2. Please contact 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au to enquire about a dining booking.

 

How do I purchase guest pass/es for the Premiership Room?
Premiership Club members are able to purchase guest passes. Guest passes are limited to room capacity and can be pre-purchased by contacting the Membership Hotline on 1300 KANGAS (1300 526 427) or on match day at the membership hub.

Guest passes are valued at $70 per adult and $35 per junior. This includes admission into the ground, Premiership Room access and a Level 2 seat. Premiership Club members and their guests will be able to sit together in the Premiership Club reserved bays on Level 2. Guest passes can be made available for collection on match days.

 

Barry Cable Social Club enquiries

Do I have access to the Barry Cabe Social Club?
Barry Cable Social Club members have access to the Social Club facilities at every North Melbourne home game at Etihad Stadium. As a ​Barry Cable Social Club member, you need to present your Social Club medallion (part of your membership pack) or your membership card to security upon entry.

 

 

Where:

Victory Room at Etihad Stadium

Level 1- opposite Aisle 16

Gate 8

 

Operating Hours:

Open: 2 hours prior to game start time (gate opening time)

Close: Up to 2 hours after completion of match

 

- Buffet & bar service available prior to match.
- Bar service and snacks available during and post match.

 

 

Can I bring guests to the Social Club?
Guest passes can be purchased from the Social Club room (Victory Room) at Etihad Stadium. Standard NMFC members can access the room for a fee of $10 per adult and $5 per child.

Guest passes can also be purchased for non-NMFC members at a cost of $35 for an adult and $15 for a child (this include access into the stadium).

  • General membership enquiries

    When can I expect my membership to arrive?
    Memberships renewed between October and November will be mailed out in December. You will receive an email confirming the lodgement of your pack and your pack will arrive within 10 working days of that lodgement email. Memberships renewed after this time get mailed out within 10-12 business days.

  • What is included in my membership pack?
    Membership packs will include:

    - member cap or scarf*
    - a lanyard
    - ticket wallet
    - bumper sticker
    - fixture magnet.

    * Members living in VIC can collect their cap or scarf at our home games at Etihad Stadium.
    * Members living interstate will receive their cap or scarf in their membership packs.

  • What do I do if my membership pack is lost or stolen?
    Lost or stolen membership cards will be charged a fee of $10 for a replacement. This can be ordered by contacting Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au.

  • Can I upgrade my membership during the season?
    Upgrades can be made throughout the season. To enquire about upgrade options, contact Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au.

  • How do I fix errors on my membership card?
    If your name or consecutive years of membership is printed incorrectly on your membership card please contact Membership Services on 1300 KANGAS (1300 526 427).

    A new card will usually be issued within 10 working days. If your membership card does not arrive in time for a game, please contact Membership Services on 1300 KANGAS (1300 526 427) or visit the membership hub outside Gate 5 at the game.

  • How do I find out my membership number?
    Your membership number is located on the back of your membership card. This can be used to log in to your My Kangaroos account.

    Also located on your membership card is your barcode number. This is a 12 digit number which needs to be provided to ticketing outlets when upgrading to a daily reserved seat.

  • How do I change my personal details?
    Members are able to update personal details online using their MyKangaroos account. To login click here and enter your membership number and password (password can be found on your renewal notice).

    If you are unsure how to use your MyKangaroos account or cannot find your password please call Membership Services on 1300 KANGAS (1300 526 427).

    AFL members with North Melbourne Club Support are required to contact the AFL Membership Department directly on 1300 722 515.

  • Reserved seating enquiries

    When is the reserved seat cut off date to keep the same seat?
    The cut off date to retain your existing seat is Friday, November 24 2017. 

  • How do I upgrade or change my reserved seat membership?
    All existing 2017 reserved seat holders will have up until November 24, 2017 to secure the same seats for 2018. After this date we cannot guarantee that your existing seats will be available. Reserved seat holders wishing to upgrade, change or add seats will need to contact Membership Services on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au at the time of renewing.

    If you would like to sit with other members who have existing or new seats please make sure you request the change together. All reserved seating requests are subject to availability and will be allocated on a ‘first in best dressed’ basis.

  • Can I purchase reserved seats for away matches through the club?
    No, you cannot purchase reserved seats for away matches through the club, however this can be done so through the relevant ticketing agency.

    For Etihad games, please contact Ticketmaster (136 100 or www.ticketmaster.com.au).

    For MCG games, please contact Ticketek (132 849 or www.ticketek.com.au).

  • Can I purchase guest passes within my reserved seating area?
    No, you cannot purchase guest passes into reserved seat areas. The only exception to this are North End GA Bay members and Premiership Club members as it is a seating bay.

  • Payment Plan enquiries

    What is the payment plan?
    The North Melbourne Football Club makes being a member simple, easy and affordable by providing an automatic annual renewal without you having to lift a finger. Using a credit card you can pay either in monthly instalments or in one lump sum. Each year your membership will automatically roll over, saving you the hassle of filling in forms. Prior to your membership automatically renewing each year, you will be advised of any changes to give you the chance to opt out, change your package and/or personal details changes. 

    Monthly:
    10 monthly payments are offered for each membership year. Your monthly payment is simply your membership cost divided by 10. Payments commence on October 23, 2017 and continue on the 21st* of each month with the final payment on July 23, 2018. You can join the monthly payment plan at any stage however a catch-up payment will be required.

    Upfront:
    One lump sum payment on October 23, 2017.

    *Should the 21st fall on a weekend, the instalment will be deducted on the next business day

  • Premiership Club enquiries

    Where is the Premiership Room?
    The Premiership Club Room is a Level 2 function room available to all Premiership Club and Schimma Platinum Club members.

    Members can enjoy access to a private bar facility, casual dining (bookings are essential) and regular entertainment, including kid-friendly fun activities.

  • How do I purchase dining for the Premiership Room?
    Dining must be purchased in advance for Premiership Club and Schimma Platinum Club members at an additional cost. Please note, when booking dining for guests it is important they have purchased and attained their guest passes allowing them access to the room on Level 2. Please contact 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au to enquire about a dining booking.

  • How do I purchase guest pass/es for the Premiership Room?
    Premiership Club members are able to purchase guest passes. Guest passes are limited to room capacity and can be pre-purchased by contacting the Membership Hotline on 1300 KANGAS (1300 526 427) or on match day at the membership hub.

    Guest passes are valued at $70 per adult and $35 per junior. This includes admission into the ground, Premiership Room access and a Level 2 seat. Premiership Club members and their guests will be able to sit together in the Premiership Club reserved bays on Level 2. Guest passes can be made available for collection on match days.

  • Barry Cable Social Club enquiries

    Do I have access to the Barry Cabe Social Club?
    Barry Cable Social Club members have access to the Social Club facilities at every North Melbourne home game at Etihad Stadium. As a ​Barry Cable Social Club member, you need to present your Social Club medallion (part of your membership pack) or your membership card to security upon entry.

     

  • Where:

    Victory Room at Etihad Stadium

    Level 1- opposite Aisle 16

    Gate 8

  • Operating Hours:

    Open: 2 hours prior to game start time (gate opening time)

    Close: Up to 2 hours after completion of match

     

    - Buffet & bar service available prior to match.
    - Bar service and snacks available during and post match.

     

  • Can I bring guests to the Social Club?
    Guest passes can be purchased from the Social Club room (Victory Room) at Etihad Stadium. Standard NMFC members can access the room for a fee of $10 per adult and $5 per child.

    Guest passes can also be purchased for non-NMFC members at a cost of $35 for an adult and $15 for a child (this include access into the stadium).

Game Day

What are the replacement games for 2018?
The replacement games for 2018 will be decided once the 2018 fixture is released.
 

 

How do I use my membership card on game days?
To access the venue, simply scan the barcode on the back of your membership card through the turnstiles. When attending North Melbourne home games at Etihad Stadium we recommend entering through Gate 5, the official member entry point with fun activities and music.
 

 

How do I get to Etihad Stadium?
The most convenient way to come to our home matches at Etihad Stadium is via public transport:

 

Train
Southern Cross is the nearest train station to Etihad Stadium. It is approximately a four-minute walk across the Bourke Street pedestrian footbridge.
 

 

Tram
Trams run to Etihad Stadium from La Trobe Street and Harbour Esplanade. Trams also stop in the CBD on Spencer Street, Bourke Street and Collins Street and all are a short walk to Etihad Stadium.

We recommend Trams #86 and #30 which run directly to Etihad Stadium from La Trobe Street and stop directly in front of Gate 7.

Other useful Tram lines: 
#24 North Balwyn – City/ La Trobe St West End
#30 St. Vincent’s Plaza – Etihad Stadium
#86 Bundoora RMIT – Waterfront City Docklands
#95 Melbourne Museum – Waterfront City Docklands

 

 

Bus
The bus terminus is at Southern Cross Train Station and services airport transfers as well as routes across country Victoria. Etihad Stadium is a short walk across the Bourke Street pedestrian footbridge from the bus terminus.
 

 

Taxis
The nearest taxi rank to Etihad Stadium is located outside Car Parks A and B, adjacent to the NAB building on the Bourke Street extension. Please note taxis are not permitted to enter any of Etihad Stadium’s Car Park entries as these are non-stopping areas. Taxis with mobility impaired patrons can access Etihad Stadium’s Car Parks.

 

What do I need to remember for game days?
This checklist will help to make sure you are ready for match days:

​-Check match day information on our website to determine gate open times, team news and other relevant content.

- Have your membership card ready to go in your ticket wallet attached to your lanyard.

- If you have a smart phone download the official North Melbourne app to stay up to date with relevant game information.

- Arrive at Etihad Stadium one hour before the first bounce and check out the fun activities available at Gate 5.

 

Where is the best place to park on game days?
Etihad Stadium
Parking on match day is available under Etihad Stadium for a flat rate of $30; entry to the car park is via Car Park A- B off Bourke Street or via Car Park D and E off Wurundjeri way.

 

Parking near Etihad Stadium
- Harbour Town Shopping Centre: $10 (flat rate); entry is off Footscray Road or Docklands Drive.
- Southern Cross: $20 (flat rate) on event match days (this rate applies 2 hours before the game and ends 3 hours after the game); entry to the car park is off Spencer Street.
- 700 Collins St: $18 (flat rate) on event match days (this rate applies 4 hours before and 1 hour after the game); entry to the car park is via Aurora Lane.

Prices are subject to change.

 

Is there an ATM at Etihad Stadium?
ATM Facilities are conveniently located in the following areas:

Livewire: External concourse (next to sliding doors) at Gate 2

Livewire: Level 1 (next to escalators) at Gate 2

Level 1: Aisles 3,4 & 26

Level 2: Aisle 6

Level 3: Aisles 8 & 32

 

Where can I purchase merchandise from on game days?
Merchandise Outlets:
Level 1 - Aisle 20, 24, 34, 46.
Level 2 - Aisle 30
In the merchandise hub outside Gate 5.

Purchasing from these designated locations guarantees 100% of your money goes back to the club. Members are also able to redeem a 10% discount on merchandise by presenting their 2018 membership card.

 

Where do I go to purchase additional tickets for friends and family?
Additional tickets can be purchased on game day at the official Ticketmaster ticket windows located outside Gates 1, 3 and 5. Alternatively tickets can be purchased in advance online by visiting ticketmaster.com.au or calling 136 100.

 

Can I buy a membership at the game?
You can sign up or submit your application form at our membership hub located outside Gate 5 at Etihad Stadium on game day. We will issue you with a temporary paper ticket to the game and your membership card and fulfilment pack will be mailed out to you.

Please note a paper ticket will only be issued if the membership purchased allows access into that game. A membership staff member will advise when you are filling out your application form on the day.

 

Where do I go if I'm having trouble getting into Etihad Stadium?
Membership staff can assist with any queries at all home matches and can be found at the membership hub located outside Gate 5.

 

Can someone else use my membership card?
If you hold a General Access membership and are unable to attend a game, you can simply give your membership card to your friend or family member to use. Adults can only gain entry using another adult membership card. If you are giving your concession membership card to someone else they must hold a current concession card to gain entry. Junior memberships are also transferrable to other juniors (aged 14 and under).

If you hold a Reserved Seat membership, click here for more information on how to forward your reserved seat to friends/family.

 

I'm a reserved seat holder and want to take another person to the game to sit with me. Is this possible?Unfortunately guest tickets are unavailable in our allocated reserved seating bays. If you wish to sit with another person for a specific game you have two options:

- Sit together in the GA area (subject to capacity). Reserve seat members can use their membership card to gain access the general admission areas.

- Contact Ticketmaster (136 100) to check availability of seats in your area

  • What are the replacement games for 2018?
    The replacement games for 2018 will be decided once the 2018 fixture is released.
     

  • How do I use my membership card on game days?
    To access the venue, simply scan the barcode on the back of your membership card through the turnstiles. When attending North Melbourne home games at Etihad Stadium we recommend entering through Gate 5, the official member entry point with fun activities and music.
     

  • How do I get to Etihad Stadium?
    The most convenient way to come to our home matches at Etihad Stadium is via public transport:

  • Train
    Southern Cross is the nearest train station to Etihad Stadium. It is approximately a four-minute walk across the Bourke Street pedestrian footbridge.
     

  • Tram
    Trams run to Etihad Stadium from La Trobe Street and Harbour Esplanade. Trams also stop in the CBD on Spencer Street, Bourke Street and Collins Street and all are a short walk to Etihad Stadium.

    We recommend Trams #86 and #30 which run directly to Etihad Stadium from La Trobe Street and stop directly in front of Gate 7.

    Other useful Tram lines: 
    #24 North Balwyn – City/ La Trobe St West End
    #30 St. Vincent’s Plaza – Etihad Stadium
    #86 Bundoora RMIT – Waterfront City Docklands
    #95 Melbourne Museum – Waterfront City Docklands

     

  • Bus
    The bus terminus is at Southern Cross Train Station and services airport transfers as well as routes across country Victoria. Etihad Stadium is a short walk across the Bourke Street pedestrian footbridge from the bus terminus.
     

  • Taxis
    The nearest taxi rank to Etihad Stadium is located outside Car Parks A and B, adjacent to the NAB building on the Bourke Street extension. Please note taxis are not permitted to enter any of Etihad Stadium’s Car Park entries as these are non-stopping areas. Taxis with mobility impaired patrons can access Etihad Stadium’s Car Parks.

  • What do I need to remember for game days?
    This checklist will help to make sure you are ready for match days:

    ​-Check match day information on our website to determine gate open times, team news and other relevant content.

    - Have your membership card ready to go in your ticket wallet attached to your lanyard.

    - If you have a smart phone download the official North Melbourne app to stay up to date with relevant game information.

    - Arrive at Etihad Stadium one hour before the first bounce and check out the fun activities available at Gate 5.

  • Where is the best place to park on game days?
    Etihad Stadium
    Parking on match day is available under Etihad Stadium for a flat rate of $30; entry to the car park is via Car Park A- B off Bourke Street or via Car Park D and E off Wurundjeri way.

  • Parking near Etihad Stadium
    - Harbour Town Shopping Centre: $10 (flat rate); entry is off Footscray Road or Docklands Drive.
    - Southern Cross: $20 (flat rate) on event match days (this rate applies 2 hours before the game and ends 3 hours after the game); entry to the car park is off Spencer Street.
    - 700 Collins St: $18 (flat rate) on event match days (this rate applies 4 hours before and 1 hour after the game); entry to the car park is via Aurora Lane.

    Prices are subject to change.

  • Is there an ATM at Etihad Stadium?
    ATM Facilities are conveniently located in the following areas:

    Livewire: External concourse (next to sliding doors) at Gate 2

    Livewire: Level 1 (next to escalators) at Gate 2

    Level 1: Aisles 3,4 & 26

    Level 2: Aisle 6

    Level 3: Aisles 8 & 32

  • Where can I purchase merchandise from on game days?
    Merchandise Outlets:
    Level 1 - Aisle 20, 24, 34, 46.
    Level 2 - Aisle 30
    In the merchandise hub outside Gate 5.

    Purchasing from these designated locations guarantees 100% of your money goes back to the club. Members are also able to redeem a 10% discount on merchandise by presenting their 2018 membership card.

  • Where do I go to purchase additional tickets for friends and family?
    Additional tickets can be purchased on game day at the official Ticketmaster ticket windows located outside Gates 1, 3 and 5. Alternatively tickets can be purchased in advance online by visiting ticketmaster.com.au or calling 136 100.

  • Can I buy a membership at the game?
    You can sign up or submit your application form at our membership hub located outside Gate 5 at Etihad Stadium on game day. We will issue you with a temporary paper ticket to the game and your membership card and fulfilment pack will be mailed out to you.

    Please note a paper ticket will only be issued if the membership purchased allows access into that game. A membership staff member will advise when you are filling out your application form on the day.

  • Where do I go if I'm having trouble getting into Etihad Stadium?
    Membership staff can assist with any queries at all home matches and can be found at the membership hub located outside Gate 5.

  • Can someone else use my membership card?
    If you hold a General Access membership and are unable to attend a game, you can simply give your membership card to your friend or family member to use. Adults can only gain entry using another adult membership card. If you are giving your concession membership card to someone else they must hold a current concession card to gain entry. Junior memberships are also transferrable to other juniors (aged 14 and under).

    If you hold a Reserved Seat membership, click here for more information on how to forward your reserved seat to friends/family.

  • I'm a reserved seat holder and want to take another person to the game to sit with me. Is this possible?Unfortunately guest tickets are unavailable in our allocated reserved seating bays. If you wish to sit with another person for a specific game you have two options:

    - Sit together in the GA area (subject to capacity). Reserve seat members can use their membership card to gain access the general admission areas.

    - Contact Ticketmaster (136 100) to check availability of seats in your area

Club Information

Is the club open on weekends?
Membership operates Monday to Friday between 9am and 5pm and on Saturday between 10am and 1pm* (Membership front counter only - Membership Hotline does not operate over the weekend).

 

*Saturday timings are only operational between October and April. The club is closed over the Christmas and New Year period.
 

 

Merchandise operates Monday to Friday between 9am and 5pm and on Saturdays between 10am and 1pm.

 

 

How do I get access to change room passes?
Unfortunately access to the player's change rooms is not available. The reason for this is to provide a professional environment for the players and staff to complete the following:

- For players to share the result of the game with each other for a few minutes

- For players and coaches to complete AFL media interviews and obligations

- For medical staff to commence assessment of players

- For players to immediately have injuries assessed and commence treatment

- For players to commence their individual hydration, nutrition and recovery regime

- For coaches to speak to players and provide initial support and/or feedback 

 

 

When does the team train?
Open training sessions occur on a regular basis; dates and times can be found here on the club website.
 

 

How do I get my merchandise signed?
The AFLPA have introduced guidelines around the use of player imagery and their signatures. All signatures that are now sought by the club need to be accompanied by a certificate of authenticity and witnessed by the AFLPA. As a result of these new guidelines, combined with the large number of requests we receive, the club is no longer in a position to facilitate the signing of items for supporters.

This new authentication program does not however have a bearing on the supporter who comes to training, family days, clinics, games etc to get players signatures. For details on open training sessions, please follow this link. Our players will always be urged to be as accommodating as possible to members and supporters.

The North Melbourne Football Club acknowledges that this new process makes it more difficult for our supporters to gather the personal signatures that they desire and whilst we exist for and because of our members, we are also fully supportive of the AFLPA’s quest to protect and enhance the interests of AFL players and the game itself.

 

Does the North Melbourne Football Club offer work experience/placement for students?
Unfortunately, due to lack of resources we don’t accept work experience students as we feel we are unable to provide the time to develop the student and offer them a structured plan to ensure that they receive the best experience possible.

 

Can I take a tour of North Melbourne Football club’s facilities?
We do not currently offer tours of the club’s facilities.

 

  • Is the club open on weekends?
    Membership operates Monday to Friday between 9am and 5pm and on Saturday between 10am and 1pm* (Membership front counter only - Membership Hotline does not operate over the weekend).

  • *Saturday timings are only operational between October and April. The club is closed over the Christmas and New Year period.
     

  • Merchandise operates Monday to Friday between 9am and 5pm and on Saturdays between 10am and 1pm.

     

  • How do I get access to change room passes?
    Unfortunately access to the player's change rooms is not available. The reason for this is to provide a professional environment for the players and staff to complete the following:

    - For players to share the result of the game with each other for a few minutes

    - For players and coaches to complete AFL media interviews and obligations

    - For medical staff to commence assessment of players

    - For players to immediately have injuries assessed and commence treatment

    - For players to commence their individual hydration, nutrition and recovery regime

    - For coaches to speak to players and provide initial support and/or feedback 

     

  • When does the team train?
    Open training sessions occur on a regular basis; dates and times can be found here on the club website.
     

  • How do I get my merchandise signed?
    The AFLPA have introduced guidelines around the use of player imagery and their signatures. All signatures that are now sought by the club need to be accompanied by a certificate of authenticity and witnessed by the AFLPA. As a result of these new guidelines, combined with the large number of requests we receive, the club is no longer in a position to facilitate the signing of items for supporters.

    This new authentication program does not however have a bearing on the supporter who comes to training, family days, clinics, games etc to get players signatures. For details on open training sessions, please follow this link. Our players will always be urged to be as accommodating as possible to members and supporters.

    The North Melbourne Football Club acknowledges that this new process makes it more difficult for our supporters to gather the personal signatures that they desire and whilst we exist for and because of our members, we are also fully supportive of the AFLPA’s quest to protect and enhance the interests of AFL players and the game itself.

  • Does the North Melbourne Football Club offer work experience/placement for students?
    Unfortunately, due to lack of resources we don’t accept work experience students as we feel we are unable to provide the time to develop the student and offer them a structured plan to ensure that they receive the best experience possible.

  • Can I take a tour of North Melbourne Football club’s facilities?
    We do not currently offer tours of the club’s facilities.

  •  

Tasmania

Where is Blundstone Arena?
Blundstone Arena, Bellerive is nestled on the eastern shores of the Derwent River opposite Hobart's CBD.
Address: Derwent St, Bellerive TAS 7018

 

Where is the Premiership Room located?
The Premiership Room is a function room at Blundstone Arena and is located in the Ricky Ponting Stand.

The room is available to all Premiership Club members and will open two hours prior to the match starting time. To enter the room, Premiership Club members simply need to show their membership card at the door.

 

Where can I purchase merchandise from on game day?
Merchandise will be available at all matches and will be located in a marquee inside the Western gate.

 

Where do I go if I'm having trouble getting into Blundstone Arena?
Membership staff can assist with any queries at all home matches and can be found in marquees located outside the Western Gate or at the ticketing window, also at the Western Gate.

 

Do I have access to any games in Melbourne with my membership?

- Premiership Club members have access* to all home and away games in Melbourne.

- Brady Rawlings members have access* to all home games in Melbourne.

- 5 game members have access* to any two (2) home or away games in Melbourne.

- Gold, Silver & Bronze members have access* to one (1) home game in Melbourne.

 

*Additional fees and charges may apply. Entry is subject to capacity and may not be guaranteed.

  • Where is Blundstone Arena?
    Blundstone Arena, Bellerive is nestled on the eastern shores of the Derwent River opposite Hobart's CBD.
    Address: Derwent St, Bellerive TAS 7018

  • Where is the Premiership Room located?
    The Premiership Room is a function room at Blundstone Arena and is located in the Ricky Ponting Stand.

    The room is available to all Premiership Club members and will open two hours prior to the match starting time. To enter the room, Premiership Club members simply need to show their membership card at the door.

  • Where can I purchase merchandise from on game day?
    Merchandise will be available at all matches and will be located in a marquee inside the Western gate.

  • Where do I go if I'm having trouble getting into Blundstone Arena?
    Membership staff can assist with any queries at all home matches and can be found in marquees located outside the Western Gate or at the ticketing window, also at the Western Gate.

  • Do I have access to any games in Melbourne with my membership?

    - Premiership Club members have access* to all home and away games in Melbourne.

    - Brady Rawlings members have access* to all home games in Melbourne.

    - 5 game members have access* to any two (2) home or away games in Melbourne.

    - Gold, Silver & Bronze members have access* to one (1) home game in Melbourne.

  • *Additional fees and charges may apply. Entry is subject to capacity and may not be guaranteed.