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Terms and Conditions

Membership

1. Purchase of Membership

If you are successful in your membership application, the Club will issue you a payment confirmation electronically within 5 business days. You will be sent a lodgement email once your membership card and fulfilment package have been mailed out and your pack will arrive within 10 working days of that lodgement email. Members who join during the season will receive a membership card (or match entry ticket) prior to the next home game. 

The Club reserves its right not to accept any membership application form in its absolute discretion.

2. Term of Membership

Subject to the following terms and conditions, your membership will entitle you to the benefits of membership from receipt of your membership payment to 31 October 2017.

3. Membership Categories

3.1 Club Membership Categories and Entitlements

3.1.1 Reserved Seat Membership categories

The following reserved seat membership categories are available:

SCHIMMA PLATINUM CLUB

A reserved seat on Level 2 for all home matches at Etihad Stadium. Access to the same reserved seat is not available for replacement home games or away games.

Access into the Premiership Room for all home games at Etihad Stadium.

Access to home games at Blundstone Arena.

Guaranteed access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

ARCHER'S LEGENDS CLUB

A reserved seat on the wing on Level 1 for all home matches at Etihad Stadium. Access to the same reserved seat is not available for replacement home games or away games.

Access into the Victory Room for all home games at Etihad Stadium.

Access to home games at Blundstone Arena.

Guaranteed access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

LEVEL 1 RESERVED SEAT

A reserved seat on the wing on Level 1 for all home matches at Etihad Stadium. Access to the same reserved seat is not available for replacement home games or away games.

Access to home games at Blundstone Arena.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

NORTH END RESERVED SEAT

A reserved seat on Level 1 behind the goals for all home matches at Etihad Stadium. Access to the same reserved seat is not available for replacement home games or away games.

Access to home games at Blundstone Arena.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

PREMIERSHIP CLUB – TASMANIA

A reserved seat in the Ricky Ponting Stand for all home games at Blundstone Arena.

Access into the Premiership Room for all home games at Blundstone Arena.

Ability to purchase guest passes into the Premiership Room for family and friends.

Access to all North Melbourne home and away games in Melbourne.

Guaranteed access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

Priority booking process directly via the Club for all finals matches should North Melbourne participate.

Must reside in Tasmania to purchase this option.

BRADY RAWLINGS CLUB

An undercover reserved seat in the Ricky Ponting Stand for all home games at Blundstone Arena.

Access to all North Melbourne home and away games in Melbourne.

Access into the Social Club at Blundstone Arena.

Access into the Victory Room for all home games at Etihad Stadium.

Second priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

GOLD

An undercover reserved seat in the David Boon Stand for all home games at Blundstone Arena.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

SILVER

A reserved seat on the wing in the Ricky Ponting Stand for all home games at Blundstone Arena.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

BRONZE

A reserved seat in the David Boon Stand or the Hill for all home games at Blundstone Arena.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

Additional fees and charges may apply to reserved seat memberships for replacement home game matches and away game matches. Reserved seat member access to these matches is not guaranteed. Access is subject to capacity and the Club recommends that members reserve a seat for replacement home game and away game matches in order to guarantee entry, particularly at high demand matches. Access may be gained to designated, unreserved seating on a first-come, first served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability. Ticket agencies may charge a booking fee which is to be covered by the member.

3.1.2 General Access Membership categories

The following general access membership categories are available:

PREMIERSHIP CLUB - VICTORIA

Access to seating on Level 2 between Aisles 35 & 36 and 38 & 39 for all home games at Etihad Stadium. Access to this area is not available for replacement home games or away games.

Access to home games at Blundstone Arena.

Guaranteed access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

NORTH END GENERAL ADMISSION BAY

Access to seating on Level 1 behind the goals in Aisles 26 for all home games at Etihad Stadium. Access to this area is not available for replacement home games or away games.

Access to home games at Blundstone Arena.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

SOCIAL CLUB ACCESS

Access to seating on Level 3 for all eligible games at Etihad Stadium.

Access into the Victory Room for all home games at Etihad Stadium.

Access to home games in Blundstone Arena (except Roo Crew – 3 Game members).

Second priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

ACCESS

Access to seating on Level 3 for all eligible games at Etihad Stadium.

Access to home games in Blundstone Arena (except Roo Crew – 3 Game members).

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

FLEXI PACK

Access to seating on Level 3 for all eligible games at Etihad Stadium.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

Tickets can be upgraded to a reserved seat for any game by quoting the barcode number on the ticket on the Ticketmaster website. Additional fees and charges apply.

Entry is subject to capacity and may not be guaranteed.

Anyone purchasing the Concession pack must also provide valid concession details.

The Junior pack is only available for those who are 14 years of age or under.

The monthly price is the total cost divided by five.

Additional fees and charges may apply to general admission memberships. Members' access to matches is not guaranteed. Access is subject to capacity and the Club recommends that members reserve a seat in order to guarantee entry, particularly at high demand matches. Access may be gained to designated, unreserved seating on a first-come, first served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability. Ticket agencies may charge a booking fee which is to be covered by the member.

3.1.3 Interstate Membership categories

GOLD

Guaranteed access to a ticket to 1 game in your state (fixture dependent).

Access to any 5 home or away games in Melbourne.

Access to seating on Level 3 for games at Etihad Stadium.

First priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Week 1 to 3 should North Melbourne participate.

SOCIAL CLUB

Access to a ticket to 1 game in your state (fixture dependent).

Access to any 5 home or away games in Melbourne.

Access into the Victory Room for all home games at Etihad Stadium.

Second priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

INTERSTATE

Access to a ticket to 1 game in your state (fixture dependent).

Access to any 5 home or away games in Melbourne.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

3.1.4 Non Access Membership categories

INTERNATIONAL ROO

Ability to stream all AFL Live games online with the ability to also watch games on replay.

No access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

No priority to purchase a Grand Final ticket should North Melbourne participate.

DIGITAL SUBSCRIPTION

Ability to stream all AFL Live games online with the ability to also watch games on replay plus, access to AFLTV, a 24 hour channel to view highlights and press conferences.

Access to one (1) North Melbourne home game at Etihad Stadium

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

SHINBONER SPIRIT

Access to one (1) North Melbourne home game at Etihad Stadium.

Priority access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

Third priority access to purchase a Grand Final ticket should North Melbourne participate.

ABSENTEE MEMBERSHIP

Access to one (1) North Melbourne home game at Etihad Stadium.

All communication regarding membership, club updates and news will be via email. Nothing will be sent via mail.

No access to finals tickets in Weeks 1 to 3 should North Melbourne participate.

No priority to purchase a Grand Final ticket should North Melbourne participate

3.2.1 Family

Access family memberships are available for two adults and up to four juniors or youths (under the age of 18). Reserved seat family memberships are available for two adults and up to two juniors or youths (under the age of 18). Additional juniors or youths can be added a reserved seat membership at an additional cost.

3.2.2 Junior

To be eligible for a junior membership, the applicant must be 5 years of age or more and under the age of 15 as at 1 January 2017. Juniors aged under 4 at 1 January 2017 are entitled to attend matches without a Club membership, however they must not occupy a seat.

3.2.3 Student

Student concession is available to people studying full-time in 2017. Your membership application/renewal form must be accompanied by a copy of your 2017 student card or a photocopy of a stamped, receipted 2017 enrolment form from your education institution.

3.2.4 Pensioner

Pensioner concession is available to people holding a 2017 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2017 football season.

3.3 Toyota AFL Finals Series entitlements

Each member's access to the Toyota AFL Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to members' access to Toyota AFL Finals Series matches in late August should the Club be participating in the Toyota AFL Finals Series.

4. Transfer of Membership Cards

Club members may transfer their membership (or tickets) to a family member or friend providing that family member or friend is at the equivalent level of entry. Concession and Junior members who transfer their membership card or tickets to an adult will be refused entry and will have their ticket confiscated at the gates. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new Membership card.

5. No Onselling

Club membership cards and Club reserve tickets may not, without the prior written consent of the Club, be onsold (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is onsold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's Club membership without a refund).

6. MCC and AFL Member Upgrades

6.1 AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated a club of support may purchase a club reserved seat membership upgrade.

6.2 MCC members may purchase a club upgrade via the Club or Melbourne Cricket Club.

7. Payment

Payment of your Club membership fee may be made in one of three ways:

Terms and Conditions

7.1 Monthly Payment Plan payments will be deducted in 10 equal instalments on the 21st of each month, beginning on October 21, 2016 with the last instalment on July 21, 2017. Five Monthly Payment Plan payments will be deducted in 5 equal instalments on the 21st of each month, beginning on March 21, 2017 with the last instalment on July 21, 2017. Two Monthly Payment Plan payments will be deducted in 2 equal instalments with the first instalment debited upon sign up and the final instalment debited on March 21, 2017.

7.2 By signing with the payment plan, you authorise North Melbourne to arrange a debit of funds from your nominated credit card in amounts and at intervals as advised.

7.3 All members on the payment plan are automatically included into an Auto Renewal Agreement, facilitating automatic rollover of your memberships from year to year.

7.4 Members can only opt out of the payment plan at the conclusion of their last instalment and the first instalment for the following season by notifying the club either in writing or via email to membership@nmfc.com.au. All outstanding payments must be complete at time of opting out.

7.5 Members will be given at least 10 days’ notice in writing of changes in the new amount of their next season's membership and to the terms of the payment plan agreement.

7.6 If any payment fails to transfer between institutions on the 21st, further attempts will be made to attempt to clear the fund transfer.

7.7 Members will be sent a reminder SMS prior to each instalment only if they have opted into this service.

7.8 Members applying for the payment plan after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date.

7.9 If your debit is returned or dishonoured by your financial institution, a letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.

7.10 North Melbourne may suspend or cancel your membership if, on two consecutive occasions, your drawing is dishonoured by your financial institution. We will notify you by letter if we suspend or cancel your payment plan arrangement. This will incur a $5 fee. Please note that at least 24 hours will be needed to reinstate your membership once payment is received.

7.11 It is your responsibility to ensure that: (a) the account details you have provided are correct, including notification should the expiry date change within the 10-month program; (b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.

7.12 If your membership is suspended or cancelled, you will not be able to gain access to any matches during the Premiership Season or the Finals Series.

7.13 If you believe that a withdrawal has been initiated incorrectly, please contact the Membership Services on 1300 KANGAS (1300 526 427). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for drawing.

8. GST and Levies

Except where expressly noted, all prices include GST and any applicable venue levy.

9. Refund & Cancellation Policy

As a general policy, Club memberships are non-refundable. Requests for refunds may be made in writing and are at the sole discretion of the Membership Manager. If the refund request is approved a cancellation fee of $25 will apply if the member pack has already been sent. The cancellation fee will be excluded from any refund amount.

The Club reserves its right to cancel a member's membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their membership and/or associated benefits). 

10. Cancellation Policy

The Club reserves its right to cancel a member's membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their membership and/or associated benefits).

11. Club Member Code of Conduct

While barracking and supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with Club staff, agents or AFL or other event staff) will not be tolerated. Club members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated. Club members who breach the behaviour code of conduct may face penalties including cancellation of membership without refund. The Club endorses the AFL's stance on vilification and has a zero-tolerance for members or supporters that abuse the opposition, opposition supporters, or umpires on grounds of race, religion, gender and sexuality.

12. Variation to Club Membership Terms and Conditions

The Club may from time to time where reasonably necessary vary the terms and conditions of Club membership. The Club will communicate any change to its membership terms and conditions via the Club website or email. Members will have no claim against the Club by reason of any change made to the terms and conditions of Club membership.

13. General Stadium Rules

Club members must adhere to all rules and restrictions imposed by the venues attended by the Club member. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.

14. Lost or Stolen Memberships Cards

Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact Membership Services on 1300 KANGAS (1300 526 427) and the Club will then issue a replacement membership card subject to receipt of the replacement card fee (as advised by the Club). The card will be replaced at no cost upon provision if a police report or statutory declaration detailing the theft.

15. Voting Rights

Members whose name appears on the Official Register of Members as of June 1 each year and who are over the age of 18 shall be eligible to vote at the Annual General Meeting (AGM).

16. Members' Privacy

All personal information will be used, and may be disclosed, by the Club (including for promotional and marketing purposes) in accordance with the AFL and AFL Club Privacy Policy available at www.afl.com.au/privacy. By providing your personal information you agree to such use and disclosure by the Club and confirm you have read and agree to be bound by the AFL and AFL Club Privacy Policy.

17. Telephone and Internet Renewals

Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership (as amended by from time to time by the Club).

18. Further Information

If you require further information in relation to these terms and conditions, please visit membership.nmfc.com.au or call Membership Services on 1300 KANGAS (1300 526 427).

Member Get Member

1. Offer valid only from November 1, 2016 until March 31, 2017.

2. Add on products, AFL membership with club support, member only merchandise and Shinboner Spirit memberships are not eligible.

3. The minimum spend is $107 for an adult membership and $60 for a junior membership.

4. A discount of $40 will be applied to adult and family memberships only. A discount of $10 will be applied for all concession, youth and junior memberships. The discount for new members will be applied at the time of purchasing.

5. A reward of $40 will be provided for new adult and family memberships only and a reward of $10 will be provided for new concession, youth and junior memberships only. The reward for recruiting new members will be sent via mail in October, prior to renewals for 2018.

6. All new members seeking the discount must select the upfront or monthly payment plan option. To be a new member, you must not have been a North Melbourne member in 2016.

7. To be a recruiter, you must have been a North Melbourne member in 2016, are a North Melbourne member again in 2017 and are on the upfront or monthly payment plan.

8. New members are eligible for a discount on their first membership transaction only. Subsequent membership transactions will not be eligible for a discount.

9. Offer not valid in conjunction with other offers and discounts.

10. Maximum number of vouchers awarded will be equivalent to the value of the current membership and cannot be transferred to other memberships.

11. Discount will not apply to new memberships already purchased.

Seat Return

1. The member seat return program enables a member to return their seat for sale for any Blundstone Arena home games that they cannot attend in the 2017 season.

2. The seat return program only applies to members who have a reserved seat membership card at Blundstone Arena.

3. Members can return their seat by logging on to their MyKanagroos account with their member ID and password or by calling 1300 KANGAS (1300 526 427).

4. Members must return their seat before the nominated cut-off time which will be provided on membership.nmfc.com.au for each match.

5. The seat return program does not apply to daily ticket sales.

6. For every seat that successfully sells through Ticketek, the member will receive a credit which will be deducted off the price of the members 2018 membership.

7. The credit is $25 for adult and concession members and $15 for junior members.

8. Refund amounts are non-transferable and cannot be exchanged for goods or services from the club.

9. Once seats are returned to the club they cannot be returned back to the member.

10. Once seats are returned to the club the membership barcode will be retired for the relevant game and the membership card cannot be used for either entry into the venue or access to seating.

11. There is no guarantee that the seat will be sold if returned to the club. If the seat is not sold, a credit will not be applied.

12. You will be notified via email if your seat has successfully been resold.

13. If the credit is not used in 2018 it will be forfeited.

14. Members who receive paper tickets and companion card memberships cannot return their seats through the member seat return program

15. Members who have outstanding payments on their Roo For Life payment plan will not have the credit applied until the payment plan is complaint.

16. The North Melbourne Football Club’s decision on issuance of seat return credits are final and cannot be contested

Social Club

1. The Social Club (located in the Victory Room on Level 1, Aisle 17) is accessible to all Premiership Club, Schimma Platinum Club, Archer’s Legends Club and members with a Social Club upgrade on presentation of their North Melbourne membership card only. Social Club medallions are not an accepted form of entry into the Social Club.

2. Social Club members are able to bring a guest for the cost of $10 per adult and $5 per junior. Opposition supporters are welcome into the room as a guest of a North Melbourne member however we respectfully ask that all guests acknowledge that this is a North Melbourne members area and act accordingly.

3. Offensive, aggressive or antagonising behaviour (including yelling and swearing when dealing with club staff or other event staff) will not be tolerated.

4.Club members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated.

Canterbury Free Ticket

These Terms and Conditions apply to the North Melbourne Football Club and Canterbury International free ticket giveaway (the “Giveaway”).  By entering into the Giveaway entrants agree to be bound by the following Terms and Conditions:

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  • The promotion opens at 9am on November 1, 2016 (the “Opening Date”) and closes at 5pm on August 21, 2017 (the “Closing Date”). No entries shall be accepted before the Opening Date or after the Closing Date. Entries are limited to one (1) entry per Canterbury 2017 garment purchase. Entries not in accordance with the entry instructions are invalid.
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  • The Giveaway is open to persons aged eighteen (18) or over, who are residents of Australia. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or corrupted due to any computer malfunction, virus, bug, delay or other reason whatsoever. The Giveaway is specifically closed to employees of the Promoter, any associated companies, their families and anyone professionally involved in this promotion.
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  • In order to access tickets through the Giveaway, entrants must register via http://www.nmfc.com.au/freetickets
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  • A 2017 Canterbury garment must be purchased to enter this competition. Entries must have a receipt for proof of purchase if requested by the North Melbourne Football Club.
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  • Each entrant will receive two (2) complimentary general admission tickets to a selected 2017 North Melbourne Football Club home match per entry.
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  • All complimentary tickets will be issued at least two (2) days prior to the selected match by North Melbourne Football Club from all entries received. The tickets will be issued based on entering of details in the provided link http://www.nmfc.com.au/freetickets. Each entrant will be contacted by email.
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  • The Prize may be altered or varied at the Promoter’s sole discretion and substituted with a prize which, in the Promoter’s sole opinion, is a suitable alternative. No cash alternatives are available. The Prize(s) is/are non-transferable and may not be sold, offered for sale, coupled or bundled with any other product or services or used for any commercial or promotional purposes whatsoever.
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  • All personal and sensitive information you provide will be used by the North Melbourne Football Club including for promotional and marketing purposes in accordance with our Privacy Policy, available at www.nmfc.com.au/privacy and may be disclosed by the Club in accordance with the Club’s Privacy Policy. By providing your personal information, you agree to such use by the club.
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  • The Promoter reserves the right to amend these Terms and Conditions and/or cancel the Giveaway at its sole discretion.
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  • The Promoter of this Giveaway is North Melbourne Football Club whose registered office is at 204 -206 Arden St North Melbourne Victoria Australia 3051
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  • To the maximum extent permitted by law the Promoter and its related entities shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons or property which may be sustained in connection with receipt, ownership and/or use of the Prizes.
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  • By entering this Giveaway entrants agree to be bound by these Terms and Conditions. All entry instructions form part of these Terms and Conditions.
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  • North Melbourne Football Club © 2014.  All rights reserved.
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