North Melbourne Football Club Terms and Conditions
All North Melbourne Football Club (Club) memberships are subject to the following terms and conditions.
If you are successful in your membership application, the Club will issue you a email within 7 business days. Your mobile membership card will be activated before the start of the 2024 Toyota AFL season. Members who join during the season will be able to access the Mobile membership card (or match entry ticket) prior to the next home game.
The Club reserves its right not to accept any membership application form in its absolute discretion.
Subject to the following terms and conditions, your membership will entitle you to the benefits of membership from receipt of your membership payment to 31 October 2023.
Any entitlements or benefits (including those listed below at item 4) that form part of a Club membership must be taken as offered, are not exchangeable or transferrable and cannot be redeemed for cash. In the event that any of the entitlements or benefits, or any part of them, are unavailable or unable to be provided for any reason, the Club reserves the right to substitute a benefit or entitlement of equal or greater value. Any monetary value of a benefit or entitlement listed on the Club website or marketing material is the recommended retail value of those benefits or entitlements at the time of publishing. No responsibility is accepted for any variation in the value of the benefits and entitlements. Any incidental costs relating to the benefits or entitlements are the responsibility of the membership holder.
Access family memberships are available for two adults and up to four juniors or youths (under the age of 18). Reserved seat family memberships (In accordance with item 4) are available for two adults and up to two juniors or youths (under the age of 18). Additional juniors or youths can be added a reserved seat membership at an additional cost.
To be eligible for a junior membership, the applicant must be 5 years of age or more and under the age of 15 as at 1 January 2024. Juniors aged 4 and under at January 1, 2024 are entitled to attend matches without a Club membership, however they must not occupy a seat.
Student concession is available to people studying full-time in 2024. Your membership application/renewal form must be accompanied by a copy of your 2024 student card or a photocopy of a stamped, receipted 2024 enrolment form from your education institution.
Pensioner concession is available to people holding a 2024 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2024 football season.
Each member’s access to the Toyota AFL Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. Please refer to the terms of your particular membership for further detail. The Club will communicate information relating to members’ access to Toyota AFL Finals Series matches in late August should the Club be participating in the Toyota AFL Finals Series.
In 2024, eligible members will receive a $30 Roo Shop voucher to either select one (1) of the two-member choice items available. Your selection is final and cannot be changed/altered.
It is the members responsibility to ensure their Member Choice item is collected from one of the eligible locations mentioned below.
Member Choice items will be available until stock is depleted. Once sold out an item will be unavailable and cannot be selected as part of member Choice.
As a General policy, Member Choice items are not eligible for exchange.
If you believe your 2024 Member Choice item is damaged or received the wrong item, any requests for replacement/exchange must be made in writing and are at the discretion of the North Melbourne Football Club Membership Manager.
Receive a $30 Roo shop voucher. This cannot be used in conjunction with any other promotion or offer, vouchers cannot be stacked, expiry date 31st October 2024. The $30 can be used as credit for anything in the Roo Shop or used to redeem the 2024-member scarf or 2024-member cap. Member will be sent their $30 voucher code within 2 weeks of joining/renewing for 2024. Member must present this code to redeem their item either in person on game day at the Roo Shop OR online at shop.nmfc.com.au
Club members may transfer their digital membership (or tickets) to a family member or friend providing that family member or friend is at the equivalent level of entry. Concession and Junior members who transfer their membership card or tickets to an adult will be refused entry and will have their ticket confiscated at the gates. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new Membership card.
Club memberships and Club reserve tickets may not, without the prior written consent of the Club, be onsold (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is onsold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member’s Club membership without a refund).
Payment of your Club membership fee may be made in one of two ways:
Except where expressly noted, all prices include GST and any applicable venue levy.
As a general policy, Club memberships are non-refundable. Requests for refunds may be made in writing and are at the sole discretion of the Membership Manager.
The Club reserves its right to cancel a member’s membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their membership and/or associated benefits). Once a membership is cancelled, all entitlements and benefits associated with that membership are revoked.
While barracking and supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with Club staff, agents or AFL or other event staff) will not be tolerated. Club members who consume alcohol on a match day are to do so responsibly. Drunkenness will not be tolerated. Club members who breach the behaviour code of conduct may face penalties including cancellation of membership without refund. The Club endorses the AFL’s stance on vilification and has a zero-tolerance for members or supporters that abuse players, officials, supporters, or umpires on grounds of race, religion, gender and sexuality.
The Club may from time to time where reasonably necessary vary the terms and conditions of Club membership. The Club will communicate any change to its membership terms and conditions via the Club website or email. Members will have no claim against the Club by reason of any change made to the terms and conditions of Club membership.
Club members must adhere to all rules and restrictions imposed by the venues attended by the Club member. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on match day.
Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact Membership Services on 1300 KANGAS (526 427) and the Club will then issue a replacement membership card subject to receipt of the replacement card fee of $10 per card for all memberships. The card will be replaced at no cost upon provision if a police report or statutory declaration detailing the theft.
If a Club membership pack is lost or stolen, please contact Membership Services on 1300 KANGAS (526 427) and the Club may issue a replacement membership pack subject to receipt of the replacement/reissue fee of $30 per membership pack. The pack will be replaced at no cost upon provision if a police report or statutory declaration detailing the theft.
Membership Cancellation/Refund Policy
17.1 Exchanges or refunds are not available on memberships or additional products purchased
17. 2 In exceptional circumstances, requests for refunds may be made in writing and are at the sole discretion of the Club’s membership managers. If cancellation requests are made after the fulfilment packs/items have been issued, the membership product will not be cancelled or refunded.
17. 3 Should a refund be granted; a cancellation fee of $25 will be applicable and will be deducted or withheld from the refund amount. In the event that an outstanding balance remains at year’s end, the balance will remain owing on the member’s account and must be paid in full prior to rejoining.
17.4 If a member wishes to cancel their membership, an email must be sent to Membership Services to firstname.lastname@example.org or a written letter can be sent via post to PO Box 158, North Melbourne VIC 3051 or dropped off in person at Arden St reception. As a general policy, Club Memberships and Membership Packages are non-refundable and cannot be cancelled by the Member.
Financial hardship is often unexpected, can be short or long-term, and often comes as a result of a change in personal circumstances, such as injury, illness, loss of income, domestic violence or a death in the family.
Members facing these circumstances may qualify for special assistance. To request financial relief please contact Membership Services on 1300 526 427 Monday-Friday 9am-5pm AEST or via email@example.com Our priority will be to find a solution that meets your needs.
Eligibility for refunds will be assessed on a case by case basis according to the value of benefits already received at the date of the request.
Members applying for financial relief may be asked to provide supporting documentation. Information provided will not be stored by the North Melbourne Football Club. It will be treated sensitively and remain strictly confidential.
Options available in instances of hardship include:
i. Request to pause monthly payments, until you’re back on track
ii. Partial refunds
iii. Request to adjust interim payment terms
When contacting our Membership Services team your safety is our priority. If you identify as being in a domestic or family violence situation, our staff will check if it is safe to continue the call or correspondence before proceeding.
Financial hardship can impact North Melbourne members and their families. There are many organisations that may be able to provide further support or resources:
Financial Support Information
Family/Personal Support Information
North Melbourne Football Club have the ability to introduce new promotions and offers to members. Any member who has purchased prior to these offers will not be able to request a refund for membership or have the promotion apply to their membership
Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership (as amended by from time to time by the Club).
If you require further information in relation to these terms and conditions, please visit NMFC.com.au/membership or call Membership Services on 1300 KANGAS (526 427).
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