Membership Terms & Conditions

North Melbourne Football Club

2027 Membership Terms and Conditions

All North Melbourne Football Club ("Club") memberships are subject to the following Terms and Conditions. Capitalised terms have the meaning given to them in these Terms and Conditions. Year-specific dates, fees and values are set out in Schedule 1.

In these Terms and Conditions:

• AFL means the Australian Football League.

• MCC means the Melbourne Cricket Club.

• Season means the 2027 Toyota AFL Premiership Season and, where applicable, the 2027 Toyota AFL Finals Series.

1. Purchase of Membership

1.1 If a membership application is accepted, the Club will issue confirmation by email within seven (7) business days.

1.2 Digital membership access will be activated before the commencement of the Season. Members who join during the Season will be able to access their digital membership (or match entry ticket) prior to the Club's next home match.

1.3 The Club reserves the right to refuse any membership application in its absolute discretion.

2. Term of Membership

2.1 Subject to these Terms and Conditions, membership benefits apply from the date the membership payment (or, where the member has elected EasyPay, the first instalment) is received until 31 October 2027.

2.2 Membership rights and benefits expire at the conclusion of the membership term unless otherwise advised by the Club.

3. Membership Benefits and Entitlements

3.1 Membership benefits and entitlements must be accepted as offered and, except as permitted under clause 10, are not exchangeable, transferable or redeemable for cash unless expressly stated by the Club.

3.2 Where a benefit or entitlement becomes unavailable for any reason, the Club reserves the right to substitute a benefit of equal or greater value.

3.3 Any monetary value stated on the Club website or in marketing material is the recommended retail value at the time of publication. The Club accepts no responsibility for any variation in that value.

3.4 Any incidental costs associated with membership benefits remain the responsibility of the member.

3.5 Membership benefits, access entitlements and reserved seating arrangements may be affected by venue requirements, fixture changes, government directions, AFL scheduling decisions or circumstances beyond the Club's reasonable control. The Club reserves the right to make reasonable amendments where necessary.

3.6 Where a match is cancelled, postponed, relocated or played without spectators, or where crowd capacity is restricted, the Club will advise members of any available refund, credit or alternative arrangement. Any such arrangement will be assessed having regard to the value of benefits already provided and to the Club's obligations under clause 26.

4. Membership Categories

4.1 Membership packages, inclusions and entitlements are outlined on the Club's membership website at https://membership.nmfc.com.au...;

4.2 The Club may amend membership categories, pricing and package inclusions for future membership seasons. Any such amendment will not apply retrospectively to a membership already purchased for the current Season, except where clause 3.2 or clause 18 applies.

5. Membership Classifications and Concessions

Family

5.1 Access family memberships are available for two (2) adults and up to four (4) juniors or youths.

5.2 Reserved seat family memberships are available for two (2) adults and up to two (2) juniors or youths. Additional juniors or youths may be added to a reserved seat membership at an additional cost.

Junior

5.3 To be eligible for a Junior Membership, the applicant must be at least five (5) years of age and under fifteen (15) years of age as at 1 January 2027.

5.4 Children aged five (5) years and under as at 1 January 2027 may attend AFL matches without a membership provided they do not occupy a seat. A child who requires a seat must hold a membership or ticket.

Youth

5.5 To be eligible for a Youth Membership, the applicant must be at least fifteen (15) years of age and under eighteen (18) years of age as at 1 January 2027.

Student

5.6 Student concession memberships are available to members undertaking full-time study during the 2027 season.

5.7 Applications and renewals must be accompanied by a copy of the member's 2027 student card, or a copy of a stamped, receipted 2027 enrolment form from the member's education institution. The Club may request supporting documentation at any time.

Pensioner

5.8 Pensioner concession memberships are available to holders of a valid 2027 Pensioner Concession Card issued by Centrelink or the Department of Veterans' Affairs, or Centrelink issues Health Care Cards.

5.9 Primary cardholder only (not dependents) is entitled to the concession price.

5.10 Applications and renewals must be accompanied by a copy of the concession card, which must be valid for the duration of the 2027 season. The Club may require evidence of concession eligibility at any time.

6. Toyota AFL Finals Series

6.1 Access to Toyota AFL Finals Series matches will be determined according to each membership category and associated entitlements. Members should refer to the terms of their particular membership package for further detail.

6.2 The Club will communicate information regarding finals access in late August 2027, should the Club participate in the Toyota AFL Finals Series.

7. Member Choice and Roo Shop Benefits

7.1 Eligible members will receive a single Member Choice benefit, to the value set out in Schedule 1, as part of their membership package.

7.2 The benefit may be applied toward any one of the following:

(a) the 2027 member cap;

(b) the 2027 member scarf; or

(c) eligible items at the Roo Shop.

7.3 The benefit is a single entitlement and may be used in one (1) transaction only. Any unused balance is forfeited and no change, credit or refund will be issued. Member Choice vouchers cannot be combined to increase the value available for any single Roo Shop item. Multiple vouchers may, however, be redeemed in the same transaction where each voucher is applied to a separate eligible item. Vouchers will expire on August 3 2027, any unused balance is forfeited and no credit or refund will be issued.

7.4 Voucher codes will be issued by the date set out in Schedule 1, or within two (2) weeks of joining or renewing where the member joins after that date.

7.5 The benefit may be redeemed in person on match day at the Roo Shop, or online at shop.nmfc.com.au, by presenting or entering the voucher code.

7.6 Standard postage rates apply to any order placed online via the Roo Shop.

7.7 Eligibility requirements, redemption methods, collection locations and applicable deadlines will be communicated by the Club.

7.8 Selections are final once submitted and cannot be changed or altered.

7.9 It is the member's responsibility to ensure their item is collected from an eligible location within the applicable period.

7.10 Items are available until stock is depleted. Once an item is sold out it will be unavailable for selection.

7.11 The benefit cannot be exchanged for cash and cannot be used in conjunction with any other promotion or offer.

7.12 The benefit expires on the date set out in Schedule 1. Lost, stolen or expired vouchers will not be replaced.

7.13 As a general policy, items redeemed under this clause are not eligible for exchange. Where a member believes their item is damaged or incorrect, a request for replacement or exchange must be made in writing and will be determined at the discretion of the Club's Head of Membership. This clause does not limit the member's rights under clause 26.

7.14 Records containing Member Choice selections are collected and used in accordance with clause 24.

9. Digital Memberships and Technology

9.1 The Club may provide membership benefits, match access, communications and transactional information through digital channels including mobile applications, digital wallets, email communications and online member portals.

9.2 Members are responsible for maintaining accurate contact details.

9.3 Members are responsible for ensuring they have access to the technology required to utilise digital membership services.

9.4 The Club is not responsible for service interruptions, device issues or failures outside its reasonable control.

10. Transfer of Membership Access

10.1 Members may transfer eligible digital match access entitlements to another person in accordance with AFL and venue rules, provided the recipient is entitled to the equivalent level of entry.

10.2 Concession, Junior and Youth entitlements may only be used by persons eligible for those classifications. Where a Concession, Junior or Youth entitlement is presented by a person not eligible for that classification, entry may be refused and the entitlement cancelled at the gate.

10.3 Where an entitlement is cancelled under clause 10.2, it will not be reinstated and a replacement fee (set out in Schedule 1) will apply to the issue of replacement access.

10.4 The Club reserves the right to refuse entry, cancel access or revoke benefits where memberships are transferred or used in breach of these Terms and Conditions.

11. Prohibition on Resale

11.1 Memberships, tickets and associated benefits must not be resold (including via online auction or resale platforms), auctioned, or used for advertising, competitions, promotions or other commercial purposes, or to enhance the demand for other goods or services, without the prior written consent of the Club. This applies to the original purchaser and to any subsequent bearer.

11.2 Any membership or ticket used in breach of this clause may be cancelled without refund, and the bearer may be refused admission.

12. AFL and MCC Membership Upgrades

12.1 AFL members may nominate the Club as their club of support and, by doing so, consent to the AFL providing their personal details to the Club so that the Club may contact them, including in relation to membership pack fulfilment and finals access.

12.2 AFL members who have nominated the Club as their club of support may purchase a Club reserved seat membership at a discounted rate.

12.3 MCC members may purchase a dual membership club upgrade via the Melbourne Cricket Club.

12.4 AFL and MCC membership upgrades are subject to AFL, MCC and Club policies.

13. Payment Terms

Full Payment

13.1 Membership fees may be paid in full by any approved payment method, including VISA, Mastercard, EFTPOS, cheque or cash.

EasyPay and Auto Renewal

13.2 Membership purchased online are processed via EasyPay and will be opted in to automatically renew from year to year. Purchases made over the phone can choose to opt-in or out of EasyPay during the sign-up process.

13.3 EasyPay is available by nominated VISA or Mastercard only.

13.4 Payments will be deducted in the number of equal instalments, and on the dates, set out in Schedule 1. Where a scheduled date falls on a non-business day, the deduction will be made on the first business day following.

13.5 By electing EasyPay, members authorise the Club to arrange a debit of funds from their nominated card in the amounts and at the intervals advised.

13.6 Members enrolled in EasyPay are included in an Auto Renewal arrangement, under which their membership rolls over automatically into the following membership season.

13.7 Members may opt out of Auto Renewal for the following season by contacting Membership Services on 1300 KANGAS (1300 526 427) on or before the date set out in Schedule 1. The Club will remind members of this date in advance of each renewal.

13.8 Members will be given at least fourteen (14) days' notice in writing or by email indicating the amount payable for the following season and the terms of the automatic renewal arrangement. Members may opt out without penalty following that notice.

13.9 Members joining EasyPay after the first scheduled payment date will have the number of instalments already due deducted to bring the schedule up to date, followed by subsequent instalments on each scheduled date.

13.10 Where a payment is declined or dishonoured, the Club will attempt to reprocess the payment and will notify the member by email requesting immediate payment. Reprocessed payments may incur a processing fee. Any fees levied by the member's financial institution are payable by the member.

13.11 The Club may suspend or cancel a membership where a payment is dishonoured on two (2) consecutive occasions, or where payments otherwise remain outstanding. The Club will notify the member by email if it suspends or cancels an EasyPay arrangement.

13.12 Where a membership is suspended or cancelled under clause 13.11, the member will not be able to access matches during the Premiership Season or the Toyota AFL Finals Series.

13.13 Members are responsible for ensuring that nominated account details remain current (including notifying the Club of any change to a card expiry date during the instalment period) and that sufficient funds are available on each scheduled date.

13.14 Where a member believes a withdrawal has been initiated incorrectly; they should contact Membership Services on 1300 KANGAS (1300 526 427). The member will receive a full refund of the withdrawal amount if the Club cannot substantiate the reason for the drawing.

14. GST and Levies

14.1 Unless otherwise stated, all membership prices include GST and any applicable venue levies.

15. Refund Policy

15.1 As a general policy, memberships and additional products are non-refundable and cannot be cancelled by the member.

15.2 In exceptional circumstances, a member may request a refund or cancellation in writing. Requests will be assessed at the discretion of the Club's Head of Membership.

15.3 Requests must be sent by email to membership@nmfc.com.au, by post to PO Box 158, North Melbourne VIC 3051, or delivered in person to reception at Arden Street.

15.4 Where membership benefits, merchandise or fulfilment items have already been supplied, the Club may decline a refund or cancellation request.

15.5 Where a refund is approved, a cancellation fee as set out in Schedule 1 will be deducted from or withheld against the refund amount.

15.6 Where an outstanding balance remains at the end of the membership term, that balance remains owing on the member's account and must be paid in full before the member may rejoin.

15.7 This clause is subject to clause 22 (Financial Hardship) and clause 26 (Australian Consumer Law).

16. Membership Cancellation by the Club

16.1 The Club may suspend or cancel a membership without refund where a member breaches these Terms and Conditions, including where a member attempts to transfer or sell their membership or associated benefits in breach of clauses 10 or 11.

16.2 Upon cancellation, all membership rights, benefits and entitlements cease immediately.

17. Member Code of Conduct

17.1 Barracking and supporting the Club is a vital part of the game. Members must nonetheless conduct themselves in a respectful and responsible manner when attending Club events, AFL matches or interacting with Club representatives.

17.2 Offensive, abusive, aggressive, threatening, discriminatory, intimidating or harassing behaviour will not be tolerated. This includes yelling and swearing at Club staff, agents, AFL personnel or other event staff.

17.3 Members who consume alcohol on a match day must do so responsibly. Drunkenness will not be tolerated.

17.4 The Club supports the AFL's position on inclusion, diversity and anti-vilification and maintains a zero-tolerance approach to abuse directed toward players, officials, umpires, staff, volunteers or supporters, including on the grounds of race, religion, gender, sexuality, disability or any other attribute protected by law.

17.5 The Club may suspend or cancel a membership without refund where a member's conduct:

• breaches these Terms and Conditions;

• places others at risk;

• negatively impacts the enjoyment of other patrons; or

• brings the Club into disrepute.

18. Changes to Membership Terms and Conditions

18.1 The Club may amend these Terms and Conditions where reasonably necessary, including to reflect changes in law, AFL rules or venue requirements.

18.2 Where an amendment would materially and adversely affect a member's existing entitlements, the Club will notify affected members by email and those members may cancel their membership and receive a pro-rata refund of fees paid for the unexpired portion of the term, having regard to benefits already supplied.

18.3 Updated Terms and Conditions will be published on the Club website.

18.4 Continued use of a membership after notification constitutes acceptance of the updated Terms and Conditions.

19. Venue Rules and Match Day Conditions

19.1 Members must comply with all stadium, venue and event conditions of entry.

19.2 Members must comply with all applicable AFL rules, venue regulations and directions from authorised personnel.

19.3 All venues are smoke-free. Alcohol may not be brought into any venue, and consumption is restricted to designated areas in accordance with venue rules. Umbrellas must not be opened within viewing areas at any time on match day.

20. Lost, Stolen or Damaged Membership Access

20.1 Physical membership cards, where issued, remain the property of the Club.

20.2 Where a physical membership card is lost, stolen or damaged, members should contact Membership Services on 1300 KANGAS (1300 526 427). A replacement will be issued subject to payment of the replacement fee set out in Schedule 1.

20.3 The replacement fee will be waived on provision of a police report or statutory declaration detailing the theft.

20.4 Digital membership access may be reissued or reactivated at the Club's discretion.

21. Membership Packs and Merchandise

21.1 Membership packs and merchandise are supplied subject to availability.

21.2 Where a membership pack is lost or stolen after delivery, members should contact Membership Services on 1300 KANGAS (1300 526 427). The Club may issue a replacement subject to payment of the replacement fee set out in Schedule 1.

21.3 The replacement fee will be waived on provision of a police report or statutory declaration detailing the theft.

22. Financial Hardship Policy

22.1 Financial hardship is often unexpected, may be short or long-term, and can arise from a change in personal circumstances such as injury, illness, loss of income, family violence or a death in the family.

22.2 Members facing these circumstances may qualify for assistance. To request financial relief, contact Membership Services on 1300 526 427 (Monday to Friday, 9am–5pm Melbourne time) or at membership@nmfc.com.au. The Club's priority is to find a solution that meets the member's needs.

22.3 Options available may include:

• a request to pause monthly payments until the member is back on track;

• partial refunds;

• a request to adjust interim payment terms; or

• alternative support measures determined by the Club.

22.4 Eligibility for refunds will be assessed on a case-by-case basis according to the value of benefits already received at the date of the request.

22.5 Members applying for financial relief may be asked to provide supporting documentation. Information provided will be treated sensitively, handled in accordance with clause 24, and retained only for as long as necessary to assess and administer the request.

22.6 When contacting Membership Services, member safety is the Club's priority. Where a member identifies as being in a domestic or family violence situation, staff will check whether it is safe to continue the call or correspondence before proceeding.

22.7 The following organisations may be able to provide further support or resources:

Financial support

• Services Australia — https://www.servicesaustralia....;

• Moneysmart — https://moneysmart.gov.au/&nbs...;

• National Debt Helpline — 1800 007 007

Family and personal support

• 1800RESPECT — 1800 737 732 — https://www.1800respect.org.au...;

• Beyond Blue — 1300 22 4636 — https://www.beyondblue.org.au/...;

23. Membership Promotions

23.1 The Club may introduce promotional offers or campaigns during the membership year.

23.2 Promotions are not retrospective unless expressly stated. Members who purchased a membership before a promotion was released are not entitled to a refund or to have the promotion applied to their existing membership.

24. Privacy

24.1 Personal information collected by the Club will be handled in accordance with the AFL and AFL Club Privacy Policy (www.afl.com.au/privacy) and the North Melbourne Football Club Privacy Policy (https://www.nmfc.com.au/privac...).

24.2 By providing personal information, members consent to its collection, storage, use and disclosure for the purposes of membership administration and the provision of membership benefits.

24.3 The Club may also use members' personal information for marketing and promotional purposes. Members may opt out of marketing communications at any time using the unsubscribe function in any marketing email or by contacting Membership Services. Opting out of marketing communications will not affect a member's entitlements.

25. Telephone and Online Renewals

25.1 Members renewing their membership by telephone or online acknowledge and accept these Terms and Conditions, as amended from time to time by the Club.

26. Australian Consumer Law

26.1 Nothing in these Terms and Conditions excludes, restricts or modifies any guarantee, right or remedy that a member has under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

26.2 Where the Club is permitted to limit its liability for a breach of a consumer guarantee, its liability is limited, at the Club's option, to resupplying the relevant service or benefit or paying the cost of resupply.

27. Limitation of Liability

27.1 To the maximum extent permitted by law, and subject to clause 26, the Club is not liable for any indirect or consequential loss arising out of or in connection with a membership.

27.2 To the maximum extent permitted by law, and subject to clause 26, the Club's total liability arising out of or in connection with a membership is limited to the amount paid by the member for that membership.

28. Governing Law and General

28.1 These Terms and Conditions are governed by the laws of the State of Victoria, and the parties submit to the non-exclusive jurisdiction of the courts of that State.

28.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force and effect.

29. Further Information

29.1 For further information regarding these Terms and Conditions, please visit NMFC.com.au/membership or contact Membership Services on 1300 KANGAS (1300 526 427).

Schedule 1 — 2027 Season Specifics

This Schedule contains all date-, fee- and value-specific items. From 2028 onwards, the Club should be able to update this Schedule and clauses 2, 5 and 6 only, rather than revising the body of the document.