Mobile Membership FAQs

To access your mobile membership, download the NMFC Official App and log in using the same email address associated with your membership.

For detailed steps on the login process, please refer to our mobile membership guide HERE

Simply scan your Mobile Membership to access the ground, then proceed to your assigned seat. If you need to check your row and seat number for your reserved seat, simply click "Ticket Details" on your mobile membership card and it will appear under "Seat Location"

Simply scan in using your Mobile Membership and proceed to your designated seating bay(s), where you may sit in any available seat. If you are unsure which bay(s) are available, select "Ticket Details" on your mobile membership card. Your eligible bay information will appear under "Seat Location"

Simply scan your Mobile Membership and sit in any of the designated general admission bays on Level 3. These bays vary from match to match and are communicated at the venue and via the Marvel Stadium website. If you would like to upgrade to a reserved seat, you can do so on a match-by-match basis by entering your barcode on the Ticketmaster website. To view your barcode, select "My Barcode"on this page.

Members can request a member pack, which includes a membership card, lanyard and bumper sticker HERE. Member packs are mailed to your address.

All family members can request a physical member pack and we will deliver to your door. Please note, Future Roos members will receive their member items in the mail as normal.

On top of that, each family member will also receive a mobile membership card. To access your mobile membership cards for your family members, you will need to swap between accounts by clicking the Ticketmaster icon at the bottom of the page each family members ticket. We strongly recommend you add your ticket/s to your wallet before the game to avoid delays.

If you do not have an email address or smartphone, please contact Membership Services on 1300 526 427 and a member of our Membership Services team will discuss the available options with you. To update your email please select "Update Contact Details" on this page.

If you are having any issues with the club app, please check the following:

iPhone version

• Log out of the app and then log back in.
• Refresh the page.
• Ensure you are using the latest version of the app.
• You may need to delete and re-download the app.
• The app will only function on devices using iOS software 11.0 or higher. If you are using an iPhone released before 2013, you may experience compatibility issues.
• If you have an older or incompatible device and cannot access the app, please contact us.

Android version

• Log out of the app and then log back in.
• Refresh the page.
• Ensure you are using the latest version of the app.
• You may need to delete and re-download the app.
• Users will need to be running Android Version 5.0 or higher. You can check these by going to your System Settings > Scrolling to ‘About Phone’ or ‘About Device’ which will be at the bottom > Software Information. The Android version will be noted on this page.
• If you have an older or incompatible device and cannot access the app, please contact us.